We Are Prepared For The Challenges Ahead
We wish you stay safe and remain calm during this very difficult time.
How Artefex is responding to COVID-19
We want to let you know that we are here for you and that we will continue to the best of our ability to provide materials you might need in the challenging weeks ahead of us all.
It is important to keep informed about this situation as it changes daily, but remain calm and plan for different possible outcomes. We are located in California which as of today is under mandatory “shelter in place” orders until April 8. However, we have taken these measures to ensure continuity:
- Customer Care remains open. We are responding by phone and email, unless local authorities place more restrictions, in which case we will respond only by email.
- Distribution: We will continue to ship products out of our warehouse, although there may be a delay of 1–2 days.
- Health and Safety: We have taken all precautions advised by health authorities to avoid the coronavirus among our employees. We even made our own sanitizing sprays for use throughout our workplace and for our employees and their families to use at home.
- Inventory: In anticipation of this crisis, we have made sure that all standard sizes of Artefex panels are in stock.
- Many people are asking the question: is it safe to receive and handle a shipment? The WHO and CDC have stated that the likelihood of catching the COVID-19 virus by touching cardboard or other shipping container is low.
- We are here to help you keep painting, stay busy and remain calm. We will adjust our circumstances as needed to work through this situation with you.