CONTACT US

Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find.

OUR ADDRESS

New York

430 East Hill Road, Willits, CA 95490 USA

Email: help@artefex.biz
Call us:  +1 (707) 391-4955

Working Days

Monday – Saturday
9:00 AM-6:00 PM (PST)

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    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    If your order hasn't arrived yet, please check the tracking information provided in your confirmation email. If the tracking details show no updates or you're unable to locate your package, please contact our customer service team at help@artefex.biz OR +1 (707) 391-4955 with your order number, and we'll assist you further. Shipping delays may occur due to weather, holidays, or unforeseen circumstances, but we’re here to help resolve any issues.

    Do you deliver on public holidays?

    We do not deliver on public holidays. Our shipping carriers and delivery services typically operate during regular business hours, Monday through Saturday. If your order is placed around a public holiday, please be aware that there may be a slight delay in processing and delivery. We always strive to ensure your order reaches you as quickly as possible and will notify you of any delays.

    Do you deliver to my postcode?

    We deliver to most locations, but delivery availability may vary depending on your postcode. To check if we deliver to your area, please enter your postcode during checkout or contact our customer service team, and we'll be happy to assist you.

    Is next-day delivery available on all orders?

    Next-day delivery is available on select orders, depending on the items and your location. During checkout, you will be able to see if next-day delivery is an option for your order. If you're unsure, feel free to contact our customer service team for more information.

    Do I need to be there to sign for delivery?

    In most cases, a signature is not required for delivery. However, for certain high-value or specialized items, a signature may be requested upon delivery to ensure safe receipt. You will be notified in advance if your order requires a signature. If you're unavailable at the time of delivery, a delivery attempt notice will be left, and you can reschedule the delivery.